Stepping up from colleague to manager is one of the toughest transitions in any career. This session helps new leaders navigate the shift in identity, redefine relationships, and establish clear professional boundaries without losing connection or respect. Through practical discussion and real-world scenarios, participants learn how to earn trust, communicate authority with confidence, and build credibility as a capable, balanced leader.

Clear expectations are the foundation of effective management. This session helps leaders define what good performance looks like, communicate it clearly, and follow through consistently. Participants learn how to create role clarity, set measurable goals, and build accountability without micro-managing. The focus is on practical communication skills that make teams more aligned, motivated, and responsible for their results.

Feedback is one of the most powerful tools a manager has — when it’s done well. This sessions shows leaders how to give feedback that actually lands: specific, balanced, and focused on growth. Participants learn how to structure their message, choose the right tone and timing, and stay constructive even in difficult situations. The goal is to make feedback a regular, useful part of team culture — not something to fear or avoid.

A practical 2-hour online webinar for healthcare managers on how to coach and develop your team. Learn how to identify strengths, give constructive feedback, and build a culture of growth and accountability. This session provides tools to shift from managing tasks to developing people — helping your team perform better, stay engaged, and deliver quality care.

Great managers don’t just oversee work; they grow people. This session explores how to identify strengths, close skill gaps, and build a culture of continuous learning and trust. You’ll learn practical ways to coach, delegate, and motivate so your team performs better, feels supported, and develops the confidence to take on more.

Every team has its own rhythm, shaped by personalities, roles, and unspoken rules. When tensions arise, they can either break trust or spark growth. This session explores how team dynamics influence workplace relationships, why collegial conflict happens even in healthy teams, and how to navigate disagreement without damaging collaboration. Learn to recognise early signs of friction and turn conflict into constructive dialogue that strengthens team cohesion.

Regular coaching conversations are where real development happens. This session explores how to structure effective one-on-ones that go beyond updates to build trust, insight, and growth. Learn how to ask the right questions, give feedback that lands, and help team members find their own solutions. Turn your one-on-ones into powerful tools for engagement, accountability, and lasting performance improvement.

A practical session for healthcare leaders covering the essentials of employment law. Learn how to manage conduct, performance, and absence issues confidently and compliantly, understand key legal principles, and apply them in real-world healthcare settings. Perfect for managers who want to lead safely and effectively within the law.

Great performance doesn’t happen by accident; nor does it fix itself by accident. it needs clarity, feedback, and support. This session unpacks how to set expectations that stick, hold constructive performance conversations, and address issues early without defensiveness. Learn how to turn performance management from a compliance task into an ongoing dialogue that motivates, develops, and drives results.

Disciplinary processes can be tense, but when handled well, they protect fairness and uphold standards. This session covers how to prepare for and conduct disciplinary meetings with confidence, clarity, and respect. Learn how to manage emotion, present facts objectively, and keep discussions on track while meeting procedural requirements. Build the skill to balance accountability with professionalism and preserve workplace relationships where possible.

Absence is part of working life, but how it’s handled can make or break trust. This session looks at practical and fair ways to manage short- and long-term absences, from clear communication, clear expectations, and documentation to supporting return-to-work plans. Learn how to balance empathy with consistency, keep workplaces running smoothly, and create a culture where wellbeing and accountability go hand in hand.

In small businesses, projects need structure without slowing things down. This session covers how to plan efficiently using simple tools and clear communication. Learn how to set realistic goals, define responsibilities, and create flexible timelines that keep projects moving without unnecessary bureaucracy.

When resources are limited and everyone’s juggling multiple roles, managing priorities is key. This session explores how to keep people focused, set clear expectations, and balance workloads. Learn practical ways to delegate, stay aligned, and keep motivation high even when the pressure’s on.

Small businesses can’t afford complex project management systems, but staying on top of tasks is still crucial. This session explores easy-to-use tools and techniques to track deadlines, assign responsibilities, and monitor progress without adding extra work. Learn how to keep projects visible, organised, and on schedule using simple, practical solutions that your team will actually use.